Contact

Email is the fastest way to reach us — a human reads and answers everything within one business day:

hello@velaine.com.au

Before you write

• Order status: your dispatch email contains a tracking link that is more current than we are.
• Product questions: check the FAQ on the product page and our guides first — most questions are answered there.
• Returns:see the shipping & returns page for what can and cannot be returned (hygiene rules apply in this category).

All correspondence is treated as confidential, and our reply emails use a neutral sender name.