Privacy policy

In this category, privacy is not legal boilerplate — it is a core part of what you are buying. This policy is written to be read.

What we collect

• Order information: name, email, delivery address and order contents — the minimum needed to fulfil your order.
• Payment: processed entirely by our payment provider. We never see or store card numbers.
• Site analytics: aggregate, privacy-preserving page statistics only.

What we never do

• No purchase data is ever shared with advertising platforms — we do not run retargeting pixels, ad tags or social media trackers anywhere on this site, including checkout.
• No selling, renting or “sharing with partners” of any data.
• No marketing email unless you explicitly opt in, and every email has a working unsubscribe link.

Retention and your rights

Order records are kept as required by Australian tax law and then deleted. Under the Australian Privacy Principles you may request a copy of the personal information we hold about you, correction of it, or its deletion (where the law allows) — email hello@velaine.com.au and we will respond within 30 days.

Questions

Privacy questions or complaints: hello@velaine.com.au. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).

Last updated: 8 July 2026.